sewage treatment plant maintenance & Service Plan
Let us take all of your worries out of the maintenance of your sewage treatment plants performance.
MAINTENANCE & SERVICE PLAN INFORMATION ON BIO-PURE SEWAGE TREATMENT SYSTEMS
Regular servicing and maintenance of the Bio-Pure sewage treatment system, will ensure the unit is running at its most efficient.
Having an annual service plan will also meet your legal requirements.
We Build it, don’t just service our own treatment systems, we have trained engineers that can service all makes and models.
Maintaining the Bio-Pure is a very important part of ensuring the efficiency of the system and further down below is a section of do’s and don’ts that we advise you to follow, thus making sure the Bio-Pure continues to operate at the highest possible standard.
We strongly advise servicing the system on an annual basis and this will take on average less than an hour to complete. It will also help you to meet your legal requirements with the Environment Agency.
We offer annual service plan agreements with all Bio-Pure Systems at competitive rates and they have numerous benefits
What is included in a We Build it Service Plan and Maintenance Package?
One Annual service visit where all aspects of the tank are assessed and fully checked to ensure the highest possible standards are being met. This will include replacing the filters and diaphragms in the air pump, assessing the aeration pattern, sludge levels and effluent quality.
One Emergency breakdown cover for 12 months. If you have any problem with your unit, call us and we will come out and fix it free of charge.
All labor expenses for servicing and call outs are covered so there are no hidden costs.
Serviceable Parts The cost of all serviceable parts will be free of charge. This includes rebuilding the air pump, replacing the diaphragms and the air filters.
Replacement Parts are discounted; this includes Air pumps and Submersible pumps.
Sludge return is carried out as required. This is the removal of settled sludge from the outer scum ring back into the centre chamber to be re digested and treated again. This helps to keep the emptying period low.
The service agreement lasts for 12 months and will also help you meet your Environment Agency obligations regarding your Consent to Discharge. This includes keeping records of service, de-sludging and maintenance work for a minimum of 5 years.
Payment
Payment will be required upon taking out the contract, we will issue a proforma invoice on request and payment can be made either by making a bank transfer or debit card payment. Only when payment has been received will the contract start.
Disclaimer
Please note additional charges may apply if the Bio-Pure services more than one property, this charge would be £20 +VAT for each additional property.
Annual services are booked when our engineer is next in your postcode area (emergency call outs are prioritised) and you will be notified by phone prior to this visit. You will not automatically receive a service on receipt of payment.
Emptying is NOT included in your agreement.
Why Use Us?
The Benefits for you
Free emergency break down cover for 12 months.
All serviceable parts are free of charge.
If a new pump is required we offer a discount of 20% off the replacement.
Convenient servicing visit.
All labour charges are included.
No hidden costs.
The service agreement helps you to fulfil legal requirements regarding your consent to discharge.
We offer a free 24 hour service hotline where all your queries will be answered by a member of our expert service team.
We can provide telephone assistance to any customer who wishes to carry out the service themselves and also have service kits readily available.
Follow these simple instructions to keep your system at its highest performance
DO
- Try to stick to the same brands of cleaning products Your unit will become quite tolerant to the brands you use
- Use liquids instead of powders e.g. washing and dishwasher Liquids are kinder to the bacteria in the unit
- Spread out your washing through the week Don’t have a ‘washing day’
- Consider washing with ‘Ecoballs’ They work very well and contain no detergent or phosphates, great for your sewage unit (and for allergies). www.ecozone.co.uk
- Service your Bio-Pure once a year It only takes about 1 hour, and will keep your tank functioning properly
- Keep the lid of the Bio-Pure accessible It will be easier for servicing and pumping
- If you experience a problem, call us or a professional Only let experts look after your unit
- Fix leaky faucets This will cause more water to flow into the system
DONT
- Throw any medicines down the sink/loo Antibiotics will kill your unit
- Empty large amounts of detergents and bleach down the sink/loo Pour the buckets down your outside drains, as these are not connected to the unit
- Allow anti-bacterial substances, (hand wash, dettox, etc) to enter the unit These will KILL the unit. Apply the products with kitchen towels and throw them in a bin
- Pour sterilizing fluids (Milton, etc.) down the sink These will KILL the unit
- Pour milk down the sink The BOD of milk is too high and the bacteria will suffer
- Put sanitary items, nappy liners, baby wipes, cotton wool, etc. down the toilet Cotton wool ‘shreds’ when wet, is very slow to degrade and blocks everything
- Empty cooking oil down the sink The oil will coat and smother the friendly bacteria in your unit
- Allow a ‘hot tub’ or ‘spa’ to discharge into this unit The volumes are too great and will flush untreated sewage through your unit. If chlorination is used, this will also KILL the bacteria in the unit
- Empty home-brew residues down the sink Yeasts will take over your unit!
- Install a waste disposal unit The unit would need to be three times the size to digest the additional organic waste produced
