sewage treatment plant maintenance & Service Plan
Let us take all of your worries out of the maintenance of your sewage treatment plants performance.
We service all makes and models of Sewage Treatment Systems and Pumpstations
MAINTENANCE & SERVICE PLAN INFORMATION ON BIO-PURE SEWAGE TREATMENT SYSTEMS
Bio-Pure Sewage Treatment System Servicing & Maintenance
Regular servicing and maintenance of your Bio-Pure sewage treatment system ensures your unit operates at peak efficiency and helps prevent costly breakdowns.
An annual service plan not only keeps your system running smoothly but also ensures you meet legal requirements set by the Environment Agency.
At We Build It Ltd, we don’t just service our own Bio-Pure systems—we have fully trained engineers who can service all makes and models of sewage treatment systems.
Maintaining your Bio-Pure system is essential for long-term performance. Below, you’ll find a helpful section of do’s and don’ts to keep your system operating at the highest standard.
We strongly recommend annual servicing, which typically takes less than an hour to complete. This simple step ensures compliance with environmental regulations and maximizes system efficiency.
What is included in a We Build it Service Plan and Maintenance Package?
One Annual service visit where all aspects of the tank are assessed and fully checked to ensure the highest possible standards are being met. This will include replacing the filters and diaphragms in the air pump, assessing the aeration pattern, sludge levels and effluent quality.
One Emergency breakdown cover for 12 months. If you have any problem with your unit, call us and we will come out and fix it free of charge.
All Labor expenses for servicing and call outs are covered within the contract.
Serviceable Parts The cost of all serviceable parts will be free of charge. This includes rebuilding the air pump, replacing the diaphragms and the air filters.
Replacement Parts are discounted on components such as air pumps, alarms and submersible pumps.
If you experience any issues with your unit, simply contact us and we’ll resolve the problem.
The service agreement lasts for 12 months and will also help you meet your Environment Agency obligations regarding your Consent to Discharge. This includes keeping records of service, de-sludging and maintenance work for a minimum of 5 years.
Payment
Service scheduling will only occur upon confirmed receipt of payment. Enrolment in the service plan and emergency call out is contingent upon full payment; failure to remit payment will result in non-enrolment and no obligation on our part to provide services or call outs.
Please note additional charges may apply if Bio-Pure services more than one property, this charge would be £20 +VAT for each additional property.
Disclaimer
Service Arrangement
Please note that payment of the service contract will not automatically arrange a service visit. Each annual visit is arranged by our serviceable area route; we will provide 1 weeks’ notice via email before we are due in the area. services follow pre-planned routes scheduled during specific months. Failure to confirm or accept pre-planned service dates on more than 2 occasions may result in additional administrative charges or surcharges. In some cases, refusal to adhere to the agreed schedule could lead to cancellation of the service contract
Emptying is NOT included in your agreement.
Why Use Us?
The Benefits for you
Free emergency break down cover for 12 months.
All serviceable parts are free of charge and included with We Build Its Service Contracts
Significant discounts on replacement components such as air pumps and submersible pumps
All aspects of the tank are assessed and fully checked to ensure the highest possible standards are met.
All labour charges are included.
No hidden costs.
The service agreement helps you to fulfil legal requirements regarding your consent to discharge.
We offer a free 24 hour service hotline where all your queries will be answered by a member of our expert service team.
We can provide telephone assistance to any customer who wishes to carry out the service themselves and also have service kits readily available.
Follow these simple instructions to keep your system at its highest performance
DO
- Try to stick to the same brands of cleaning products Your unit will become quite tolerant to the brands you use
- Use liquids instead of powders e.g. washing and dishwasher Liquids are kinder to the bacteria in the unit
- Spread out your washing through the week Don’t have a ‘washing day’
- Consider washing with ‘Ecoballs’ They work very well and contain no detergent or phosphates, great for your sewage unit (and for allergies). www.ecozone.co.uk
- Service your Bio-Pure once a year It only takes about 1 hour, and will keep your tank functioning properly
- Keep the lid of the Bio-Pure accessible It will be easier for servicing and pumping
- If you experience a problem, call us or a professional Only let experts look after your unit
- Fix leaky faucets This will cause more water to flow into the system
DONT
- Throw any medicines down the sink/loo Antibiotics will kill your unit
- Empty large amounts of detergents and bleach down the sink/loo Pour the buckets down your outside drains, as these are not connected to the unit
- Allow anti-bacterial substances, (hand wash, dettox, etc) to enter the unit These will KILL the unit. Apply the products with kitchen towels and throw them in a bin
- Pour sterilizing fluids (Milton, etc.) down the sink These will KILL the unit
- Pour milk down the sink The BOD of milk is too high and the bacteria will suffer
- Put sanitary items, nappy liners, baby wipes, cotton wool, etc. down the toilet Cotton wool ‘shreds’ when wet, is very slow to degrade and blocks everything
- Empty cooking oil down the sink The oil will coat and smother the friendly bacteria in your unit
- Allow a ‘hot tub’ or ‘spa’ to discharge into this unit The volumes are too great and will flush untreated sewage through your unit. If chlorination is used, this will also KILL the bacteria in the unit
- Empty home-brew residues down the sink Yeasts will take over your unit!
- Install a waste disposal unit The unit would need to be three times the size to digest the additional organic waste produced
