Terms & Conditions For Service Contracts


1.1. Prices will have VAT applied at the applicable rate

1.2. When taking out a servicing agreement, payment is to be made in full within 30 days of the dated invoice. A full invoice will then be issued to the buyer and cover will begin

1.3. Cheques to be made payable to We Build It Limited

1.4. All goods remain property of We Build It Limited until fully paid for

1.5. To comply with the manufacturers requirements regarding de-sludging, only We Build It Limited will advise when the Bio-Pure will need emptying as per the service agreement. This will be determined following servicing and duly noted in the service report


2.1. No Contract may be cancelled by the Buyer except with the agreement, in writing, of the seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs, damages, charges and expenses


3.1. Free emergency breakdown cover (this applies for the first hour spent on site, additional time will be charged at £55 plus VAT per hour)

3.2. Free replacement parts for the air pump (i.e. diaphragms & air filter)

3.3. Service visit(s) with detailed service reports informing the buyer of everything checked and the overall performance of the system

3.4. All travel costs and labour charges for call outs and services included in the price

3.5. Emptying is not included in the price, however if the treatment plant does require emptying We Build It Limited will advise following
servicing (please see 1.5) The buyer will incur the cost of emptying

3.6. The integral alarm will be tested upon each service visit to ensure it is operating effectively

3.7. The air pump and diffuser will be checked for any defects and blockages and these will be resolved on site

3.8. The electrical source powering the air pump and alarm will be checked to determine any

3.9. A physical test of the lid of the tank will be

3.10. Visual inspection of the entire system for any defects will also be performed

3.11. In cases where the system has a pumped outlet, the submersible pump will be tested
thoroughly as will the pumped alarm to ensure it is alerting the buyer to all eventualities, i.e loss of power, loss of air pressure and high water levels


4.1 Damages, vandalism and neglect/misuse of the system is the fault of the buyer and We Build It Limited are not responsible for any loss or damages resulting from any of these

4.2 Damages caused by flooding is an act of God and is not included in the warranty and We Build It Limited are not responsible for damages as a result of flooding

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